Silicon Solar Customer Satisfaction Guaranteed
Many people don’t know that Silicon Solar has a 99.8% customer satisfaction rating. We have dedicated years to creating a powerful system that ensures our customers get the very best solar energy products at the very best prices…and deliver industry-leading customer service and technical support.
Silicon Solar Has A 99.8% Customer Satisfaction Rating!
You may not be aware of this…but Silicon Solar has a 99.8% customer satisfaction rating! Over the years, we have helped tens-of-thousands of home and business owners across the United States,
and around the world, meet their solar energy needs and desires with the price, service and support that they demand.
We have worked with large corporations and small businesses…home owners just like you as well as grade schools, colleges and other institutes of higher learning to utilize the industry’s leading solar energy products and the latest solar technology to help them slash energy bills and be more green and energy efficient along the way. And, more than 99% of these customers...tens-of-thousands…have found solar energy to be exactly what we call it…the best opportunity to save money and do something good for the environment without sacrificing performance and the comforts of modern life.
Frequent Customer Complaints & How We’ve Fixed Them!
Junky Products That Never Work, Or Stop Working Shortly After Purchase:
It is our goal to provide our customers with the most complete selection of top-quality solar products on the market. Sometimes, in our desire to launch certain new products, we choose a product that may have design flaws that keep it from operating correctly under certain conditions. Becuase of this, and because we take the feedback of our customers very seriously, we are constantly evaluating our product lines, identifying products with high rates of problems & returns, and replacing them with products that operate better. In the last year, we have identified, and removed, more than 50 products that had a history of high customer complaints…and we will continue to do so in the future!
Products Are Out Of Stock With Long Wait Times:
Unfortunately, this is one of the most difficult realities of the solar industry. Becuase of the specialized nature of these products, the growing desire for solar products, and the fact that more than 80% of all solar products sold in the United States are manufactured overseas, if a product goes out of stock, it can take a good chunk of time to get that product restocked. However, we make every effort to ensure that all of our products are in stock, or that a replenishment order is automatically submitted on low-stock items. In fact, over the last year, we have cut down the average wait time for our most popular products dramatically, by ensuring a full stock, and cyclical production schedule for replenishment.
Can\’t Get Ahold Of Anyone For Customer Service / Sales:
Becuase of high order volumes, and many requests for technical assistance because of the difficult nature of working with solar products, there are times when it is difficult to have a representative available at every second of the day. Knowing that this has been an issue in the past, and may continue to be an issue into the future, we have taken extraordinary measures to ensure that each and every customer has multiple avenues of contacting our customer service, sales and technical support departments. You can contact us by phone (M-F 8am to 5pm), via email / website contact forms, by submitting a support ticket, and we also recommend that customers post any questions or comments that they may have on our Facebook page as another way to get in touch directly with our team.